Want to know how to improve your customer service team? Then read on. Exceptional Life Institute founder Monica Ortiz was recently featured on www.FitSmallBusiness.com with advice on how you can achieve that through training.
You can find the article here (look for Monica in spot #4).
Along with 24 other coaches, business owners, trainers, and consultants, Monica provided advice to help business owners build a successful (and profitable) team and company.
Want to know her secret?
It comes down to Effective Communication.
This is arguably the most important tool in business. Properly practicing it allows you to understand your team and customers, build deeper relationships, and provide better service, which all lead to improved customer satisfaction. Failing to realize its importance and not nurturing it leads to your team scrambling due to miscommunication, poorly managed customer expectations, and stagnant growth.
At Exceptional Life Institute, Effective Communication is at the core of all of our programs. Whether it’s a course on building better relationships, or a workshop on how to get your next $10,000 raise, the tools of Effective Communication (which are speaking succinctly, listening and understanding, and asking questions) are absolutely critical.
It shouldn’t be much of a secret, but Effective communication extends beyond customer service.
You can use this tool across sales, operations, marketing, finance, and more. The more of your organization that practices Effective Communication, the more capable you’ll become as an organization, and the more you’ll be likely to succeed.
For more about Effective Communication tools, check out this blog article by Monica Ortiz.
Of course, Effective Communication is just one of the tools we teach here at Exceptional Life Institute. If you want to accelerate the learning curve and ensure your team gets maximum benefit out of what we have to offer, contact us today at email@example.com.